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Mr & Mrs Hall - West Hallam - July 09

The refurbishment of our conservatory, which was originally installed by you in 1991, is now complete and we are truly delighted with the end product. The new roof and internal updates have given it a complete new lease of life and we look forward to another 18 years of trouble free relaxation in our new room.

It has to be said that this upgrade was not straightforward and not without its problems. However, the manner in which you and your team addressed and rectified these is a true reflection of the focus your company puts on its customers. Your commitment starts with a no deposit contract and ends with a delighted customer, which to me shows a company that is confident in the quality of its staff, products and services.

Please pass on our sincere thanks to all the members of the team who played any part in our upgrade. We supplied the tea and biscuits but they executed the difficult bits with skill and care. In particular your production and site management have been 'Top Drawer' and the installers have demonstrated throughout how much of an asset they are to your company! When things go without a hitch the customer interface is easy but when problems occur... and they do in all projects... it is these people who really make the difference.

Thank you for a job well done.

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